Privacy Notice

1. Data controller identity and address

In compliance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), Dr. Alondra Robles, in her capacity as a dental professional and controller responsible for the processing of your personal data, makes this Privacy Notice available to you.

Address: C. Pablo Villaseñor 377, Ladrón de Guevara, 44600 Guadalajara, Jalisco, Mexico. Email: alondra.rrobles@gmail.com Phone: +52 33 1067 8412

2. Personal data we collect

For the purposes described in this notice, we may collect the following personal data:

• Identification data: full name.
• Contact data: email address, phone number.
• Health data (when scheduling or during care): dental and medical history, allergies, relevant conditions and clinical background needed for diagnosis and treatment.
• Browsing data: IP address, device type, browser, pages visited and time spent, collected through cookies and similar technologies.

3. Purposes of personal data processing

Your personal data will be used for the following primary purposes, which are necessary for the provision of the service:

• Schedule, confirm and manage dental appointments.
• Provide dental care and maintain your clinical record.
• Make diagnoses, treatment plans and post-treatment follow-up.
• Comply with applicable legal, tax and health obligations.
• Respond to inquiries, questions or requests submitted through the website or WhatsApp.

4. Secondary purposes

Additionally, we may use your data for the following secondary purposes, which are not necessary for service provision but allow us to offer a better experience:

• Sending information about promotions, check-up reminders and dental care tips.
• Anonymous statistical analysis of website usage to improve our services.

5. Data transfers

We do not sell, rent or share your personal data with third parties for commercial purposes. We only transfer it to the following providers that assist us in the operation of the site and patient care, under confidentiality and data protection obligations:

• Google LLC (Google Analytics) — statistical analysis of website traffic.
• Meta Platforms, Inc. (WhatsApp) — to allow direct messaging communication.
• Web hosting and infrastructure providers (Vercel Inc., Neon Inc.) — for site operation.
• Competent authorities, when there is a legal mandate or judicial requirement.

6. ARCO rights and consent withdrawal

You have the right to know what personal data we have about you, what we use it for and the conditions of use (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to request its deletion from our records or databases when you consider it is not being used in accordance with the principles, duties and obligations established by law (Cancellation); and to oppose the use of your personal data for specific purposes (Opposition). These are known as ARCO rights.

To exercise any of these rights or withdraw the consent you have given for the processing of your data, you may send a written request to alondra.rrobles@gmail.com including your full name, an official ID and a clear and precise description of the data on which you wish to exercise any ARCO right. We will respond within a maximum of 20 business days.

7. Cookies and tracking technologies

This website uses cookies and similar technologies (web beacons, pixels) to analyze traffic, improve your experience and offer relevant content. In particular, we use Google Analytics 4 to obtain anonymous usage metrics.

You can disable cookies at any time from your browser settings. To opt out of Google Analytics, you can install the official extension: https://tools.google.com/dlpage/gaoptout

8. Security measures

We have implemented reasonable administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction, unauthorized use, access or processing.

9. Changes to the privacy notice

We reserve the right to make modifications or updates to this privacy notice at any time to address legislative changes, internal policies or new requirements for the provision of our services. Any change will be published on this same page, indicating the date of the last update.

10. Contact

If you have any question, comment or complaint regarding the processing of your personal data or this Privacy Notice, you may contact us at:

Dr. Alondra Robles C. Pablo Villaseñor 377, Ladrón de Guevara, 44600 Guadalajara, Jalisco, Mexico Email: alondra.rrobles@gmail.com Phone: +52 33 1067 8412